Working with the people using the software
ArmourHub already used Fortix to manage its business. Our work focused on making that platform work well for the team, rather than treating it as a configuration exercise.
We worked closely with the people using the software to understand their day-to-day needs and refine the system around them. That included contact-creation forms, tablet views, document templates and business workflows.
Connecting separate tools
We implemented APIs and integrations with Microsoft Teams so ArmourHub’s separate tools could communicate with each other. The work extended beyond the management platform itself to connect the software the team relied on.
Improving the platform iteratively
We made improvements in iterations, using feedback from the team to guide each round of changes. This kept the work grounded in how the business actually operated, with workflows refined alongside the people using them.
The result is a management platform better suited to ArmourHub’s business, supported by integrations that connect its tools.
This is a private business system. Screenshots and direct application access are not shared here.